Project 05
Ongoing enquiry
Human Behaviour in AI Systems
A cross-cutting enquiry into the adaptations, workarounds and quiet refusals through which people absorb AI systems into everyday routines.
How do people adapt their behaviour to AI systems, and what does that adaptation cost them?
- Why it matters
- Workarounds are usually recorded as non-compliance. Read carefully, they are the most precise available description of a design failure.
- Methods
- Observational studyInteraction analysisComparative case studies
- Findings
- Emerging: users perform legibility for systems — reshaping how they write, answer and behave so a machine will read them correctly.
- Impact
- A behavioural vocabulary product and service teams can design against.
- Future implications
- Development into a framework for human-centred AI evaluation.