Trust
Why Trust Matters More Than AI Accuracy
A model can be right and still be refused. What people are actually evaluating is whether anyone will answer for the outcome.
Essay in preparation · 8 min
Insights
Trust
A model can be right and still be refused. What people are actually evaluating is whether anyone will answer for the outcome.
Essay in preparation · 8 min
Medical Anthropology
Illness is interpreted before it is treated. Systems that ignore interpretation end up automating only the easiest half of the problem.
Essay in preparation · 10 min
Method
Why staying long enough to be surprised remains the most reliable method we have for describing what people do.
Essay in preparation · 7 min
Healthcare
Patients rarely trust a tool. They trust an institution, a clinician and a history of being taken seriously.
Essay in preparation · 9 min
Design
Users are quietly reshaping how they speak and write so machines will read them correctly. That effort is a design cost, not a user trait.
Essay in preparation · 6 min
Policy
Every governance framework contains a citizen. Naming that citizen is the fastest way to see who a policy will fail.
Essay in preparation · 11 min