NDU · Theme 02
Digital Trust
Trust is treated here as a practice, not a score: something negotiated, withdrawn and repaired in relation to institutions long before any individual system is evaluated.
Current questions
- What is being trusted — the model, the institution deploying it, or the person presenting it?
- How is trust repaired after a system fails someone?
- Why does accuracy so often fail to produce confidence?
Where it is being worked out
Case studies
- Algorithms of Trust
How policy language about trust compares with how people actually describe AI.
- Digital trust in healthcare decision-making
Trust as an institutional relationship rather than a property of a model.
Reading & direction
Next direction
A grounded framework for trust that institutions can use without reducing it to a survey item.
Reading
- Niklas Luhmann — Trust and Power
- Onora O'Neill — A Question of Trust
- Shoshana Zuboff — The Age of Surveillance Capitalism
Ask about this theme
The research guide can take a question about digital trust and point you to the closest published work, or say where there is not yet an answer.